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Inbound Call Routing
Designed specifically to work on Non-Geographic numbers we also we can provide re-routing solutions whereby NGNs are diverted in a number of ways according to pre-determined criteria, such as call handling capacity, geographic location, unanswered calls or out-of-hours response. We can also provide call analysis tools that allow you to monitor and control all call routing online.
- Call Queuing – Queue unlimited calls for busy environments where lost calls mean lost opportunities – never miss that important call. Recordable message slots can enhance your customer’s experience or be used to advertise special offers.
- Auto Attendant – Route calls according to choices offered to callers, “Please press 1 for Sales, press 2 for Accounts” etc
- Call Recording – User-friendly and sophisticated network-based recording with easy search facilities to locate a call by originating number or time received
- Call Ratio – Split of incoming calls between 10 locations at the ratio of your choice.
- Date/Day/Time Plans – Calls can be automatically delivered to separate destinations according to when they are received.
Inbound call routing facilities are network-hosted, meaning they require no work to be undertaken at your premises and provide substantial savings over purchasing the hardware. They are also managed and maintained by us and will therefore incur no additional exchange lines or expensive and time consuming change/project planning.
In this section
- Guide to 08XX Numbers
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