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Line Management
Modern Communications can help you with managing your existing phone lines. We know that if you are dealing with BT, its vast wealth of products, services and engineering support can mean it is sometimes difficult and time-consuming to communicate with them. This is where we can help – by appointing Modern Communications as your BT Account Manager, we manage the account on your behalf. You receive:
- Entirely independent consultancy
- Full, consolidated management of all your BT accounts & services, co-ordinating all BT orders and engineering requirements
- Access to high quality call carrier services to reduce costs
- One, unified bill detailing all your telephony usage
- Dedicated Account Manager – a one call, personally guaranteed resolution to any issue or problem. Our performance is backed by a Service Level Agreement.
Switching your service to Modern Communications sounds like a complicated process but it isn’t! The transfer process is fast, simple and seamless and gives you the immediate, substantial savings on call charges and line rentals compared with BT standard rates.
Consolidated Billing
Telecommunications bills can sometimes be a minefield of rates, tariffs and records, and if you use more than one provider for your services, this is multiplied! Add into the equation trying to talk to someone regarding any errors in your bills and that’s when the real problems can occur.
We have implemented billing systems that provide our clients with a single, easy-to-understand, bespoke and consolidated bill for all services to help easily monitor and control your spend. We provide the functionality to view bills online and have a dedicated billing team to deal with any enquiries.
Direct Dialling-in (DDI) Billing
Modern can provide you with the functionality to monitor all calls made from individual extensions within your organisation and the costs each DDI incurs.