Modern Partner Programmes
Modern Communications is ideally positioned to ensure your success in providing Telecoms Services. We’ve spent 10 years building services that focus on the Telecoms requirement of modern business – and that includes your customers. We know what sells and what doesn’t. We know where to find the opportunities and how to avoid the pitfalls. Now, as a Modern Partner, you can share this priceless knowledge to make the low-risk, profitable transition to becoming a telecoms service provider.
Telecoms is profitable: fixed line rentals, call minutes, system maintenance, hosted IP telephony – these are just a few examples of the highly profitable services that can earn you twice the profitability of typical IT sales – and more.
At a time when IT sales are under pressure, Telecoms Services offer a recession-proof revenue stream and secure profitability for the long term. Furthermore, Modern’s straight 50% profit share is the best deal in the business.
Few can offer Modern’s range and quality of services:
- Telecoms Services – deliver savings on calls and line rentals.
- Hosted IP Telephony – low cost calls, free ‘on-net’ calls, simple ‘per-user’ pricing.
- VoIP Telephony – IP delivery of voice using existing or new systems.
- Mobile Telephony – low cost business tariffs for mobile voice, data and BlackBerry.
- Text Messaging – ModcommsText, our business-to-mobile text messaging service.
As a Modern Partner, you can give your customers access to all these services, at prices that will save them money and earn you profit. You’ll also be expanding your customer base, raising the value of your business and lowering your commercial risks.
AND we’ll work with you to build the marketing campaign and materials you need to generate sales leads. All of our time and expertise comes for free and we’re totally focused on making the partnership earn you profit.
Find out more about becoming a Modern Partner by ringing 0800 088 4008
Virus & Spam Protection
SpamStore has effective and easy-to-use spam filters that make sure you get messages from people you know, whilst redirecting messages from people you don’t and blocking spam. There are no complicated rules or filters to create or manage, SpamStore does it for you. It works by blocking spam seamlessly with Microsoft Outlook and Outlook Express to stop unwanted junk mail and fraudulent phishing scams, letting you take control of your Inbox again.
SpamStore is designed to stop emails that contain spam and viruses before they reach your company. All of your emails are sent through a series of intelligent filters to ensure you only receive the emails you want and need.
What exactly does SpamStore do?
- SpamStore blocks 99% of spam with only 0.0003% false positives (email blocked that should have got through)
- Blocks 100% of viruses using multiple, not single, virus engines to scan inbound messages
- Filters words – looks for ‘buzz’ words
- Filters images – weeding out pornographic and unsuitable imagery
- Outbound as well as inbound virus filters (protects your company reputation by stopping your company spreading viruses unknowingly)
- Dashboard provides complete visibility of what is being blocked – so you can create reports, audit the service, and control what is happening – by remote control via a portal on the website!
- Managed 24/7 – no hardware/software/maintenance/no hassle (so lower costs)
Reduce your voice and data costs by up to 25%
There are dozens of network operators and hundreds of resellers or carriers for voice calls and data in the UK.
Each has its own value-added services, products, tariff structures, loyalty and volume incentives, service levels and subscriber terms. Moreover, market competition means all of these variables are in constant flux.
There is never a provider that is consistently ‘cheapest‘ for all services, and we know that simply being ‘cheap’ is rarely good enough to survive and prosper.
Are you using the most suitable, most cost-effective suppliers? Is your usage appropriate to the tariff? Where can you merge or add new services? Would you know where, or how, to find out?
20-25% savings – with premium quality service
As a totally independent reseller, Modern Communications has access to the entire B2B telecommunications services market.
By analysing your communications usage patterns, we usually can deliver 20-25% savings on telecommunications spending that has not been reviewed in the last 6-12 months.
The appraisal process is quick and simple – typically a short telephone interview or meeting accompanied by copies of your last 3-4 months’ bills. But we never make recommendations based on lowest cost alone; contract flexibility, network resilience, service levels and proven customer satisfaction are all key factors impacting selection.
Call us to review your voice and data costs.
Products Overview
Fixed Telephony
Call and line savings, outstanding customer service and call reliability from top quality networks.
Line Management
As your BT Account Manager, our experience ensures you get the best from BT without the administrative burdens and headaches.
IP Telephony/VoIP
We can open up the world of IP telephony to any network connected business, helping you make substantial call cost savings.
Telephone Systems
Our comprehensive range of telephone systems ensure you have the most efficient, reliable and cost effective solution.
Non-Geographic Number Services
We offer savings on NGN number charges together with routing plans to ensure your customers get through to you every time.
Mobile Telephony
Our comprehensive range of business-focused mobile phone, mobile broadband and BlackBerry tariffs are simple and straightforward with high levels of free and inclusive usage.
Let Modern take Care of Your IT System
Find out how your business can benefit from Modern Managed IT – dedicated managed services for your PC and server requirements.
Internet Connectivity
High speed, business strength broadband and leased lines for fast and reliable internet access
Text Messaging
Broadcast to your client base via Modcommstext, our business-to-mobile text messaging service.
Office Relocation
Planning to move to new offices or premises? We provide seamless management of all voice and data communications meaning you and your employees can carry on with business as usual.
Reduce your voice and data costs
We can help you make savings of up to 25% on your communications expenditure.
Modern Telecoms Partnership
Want to expand your customer base, raise the value of your business and lower your commercial risks?
IT Support
IT support from Modern Communications can become an extension of your own company – we handle all aspects of your IT support and provide you with your own virtual IT department without the outlay. We provide engineering support for installation and configuration, a helpdesk for day-to-day assistance together with pro-active remote monitoring to ensure maximum uptime.
All IT support is available at different levels of cover and billing options, ensuring you receive a tailored, cost-effective package to meet your exact requirements.
Modern Communications is a Microsoft Certified Partner and Microsoft Small Business Specialist, representing our technical expertise and proven ability to deliver Microsoft product solutions.
Hardware & Software
Our IT buying power gives us access to hardware and software at low cost, meaning we can pass these savings on to our clients. Our agreements with major manufacturers ensure you receive cutting edge hardware and software solutions that address your specific requirements and business needs from leading manufacturers including:
- HP
- Netgear
- MS
- IBM
- Symantec
- SpamStore
- HoundDog
Select Services
Whether analogue or digital, we can provide savings on the select service charges your telecoms system may incorporate. If you utlilise call barring, forwarding and identity services, the quarterly charges can mount up. We provide reduced charges on many of these functions, making a significant saving on your final quarterly bill.
Maintenance
Together with our one call, personally guaranteed resolution to any issue or problem, we operate three levels of care package to ensure any faults result in the least possible downtime to give you total piece of mind.
- Level 1: Standard Care operates during working hours (0800-1700 hrs Monday to Friday, excluding Bank and Public Holidays). Modern aims to respond to any fault report received before 1700 hrs on a working day by the end of the next working day. Work will be carried out only during working hours.
- Level 2: Prompt Care operates during the period 0800-1700 hrs Monday to Saturday, excluding bank and public holidays. Modern will respond within 4 working hours of receipt of a fault report. If the fault is not cleared during this period, Modern will advise the client of the progress being made to clear the fault via the contact.
- Level 3: Total Care operates 24 hours a day, 7 days a week including bank and public holidays. Modern will respond within 4 hours of receipt of a fault report but this does not apply to faults which do not immediately affect the use of equipment by the client. If the fault is not cleared during this period, Modern will advise the client of progress being made to clear the fault via the contact.
Public Switched Telephone Network (PSTN)/ISDN2/ISDN30
PSTN
We can reduce your connection, line rental and call charges, combined with a one-call helpdesk for all telecomms issues. This means that our clients receive the same functionality that BT provides, but with savings and enhanced service.
ISDN2
Ideal for small organisations, we offer substantial connection savings by combining these charges with conversion from PSTN costs. Quarterly rental charges and line rates are reduced, with new orders receiving Calling Line Identity Presentation (CLIP) that allows you to see who’s calling you, as standard.
ISDN30
For larger organisations, we can offer dramatic savings on channel connections, with the more channels added, the more your business can save. Quarterly rental charges and line rates are reduced, with new orders receiving Calling Line Identity Presentation (CLIP), that allows you to see who’s calling you, as standard.
Mobile Broadband
USB Modem Stick
With download speeds of up to 7.2Mbps, Modern’s USB Modem Stick is the most convenient plug-and-go device available
- Exclusive design – small, slim and lightweight
- 14 times faster download speed than standard 3G
- Instant wireless access – simply plug in to ANY laptop, including Apple Mac
- 4 times faster than ANY other network – more mobile broadband customers than all other operators combined
- Low, fixed monthly rate with UNLIMITED USE
Data Cards
We supply 3G broadband data cards that provide wireless connection from anywhere with network coverage. GPRS connection operates outside 3G range to ensure you are always connected wherever you are.
Hosted Solutions
Hosted Telephony removes the need for businesses to purchase and maintain their own systems whilst still providing all the benefits of VoIP. Fully managed hosted services are maintained by the provider, eliminating engineering costs and outlay for new hardware.
- FeaturePlus is a hosted solution providing a full range of telephony features over any existing broadband connection using existing analogue phones. FeaturePlus is suitable for small business users, typically 1-4 lines per office. Calls are routed over your broadband connection through the Modern Communications network, so you will benefit from lower calling costs. Couple this with FREE site to site calls and you will see a reduction of your telephone bills with improved functionality.
- Communicator is a hosted telephony system designed for multi-site small businesses with up to 100 staff, offering powerful features to reduce your total costs and improve the productivity and image of your business.
- Titan Pipecentric provides SME & Corporate sized businesses a real alternative to traditional hardware based telephone systems. This hosted voice service allows you to take advantage of the voice features you use within your business today but also intelligent features that can only be delivered from a hosted environment.
Manage your hosted telephony service here
Panasonic Telephone Systems
Panasonic telephone systems provide total communications solutions for a variety of applications, helping improve productivity, save money and integrate your people, phone systems and IT infrastructure.
- Panasonic KX-TDA15 is the perfect business telephone system for the small office or home office and expands as your business grows. This hybrid PBX enabled for Voice over IP supports up to 8 lines and 20 extensions as well as an IP connection. It’s a business telephone system that is easy to use and has a range of features that includes that all important VoIP compatibility for maximising the benefits of new and existing network links between offices.
- Panasonic KX-TDA30 offers a maximum of 12 lines/52 extensions as well as IP connections and can be installed within a 19” rack. It can support a wide range of handsets with sophisticated features for advanced communications and ease of use. It is capable of supporting KXTD keyphones and DECT handsets giving you full flexibility within the office. The choice of many small to medium businesses, looking for a technologically advanced digital phone.
- Panasonic KX-TDA100 offers a maximum of 60 lines/64 extensions. Applications include voicemail, call management software, cordless telephony (DECT), integrated headsets, Computer Telephony Integration (CTI), remote branches and home worker solution.
- Panasonic KX-TDA200 is a Hybrid IP PBX Telephone System that supports up to 256 extensions. This is a high-performance business communication system that provides advanced telephone messaging solutions, efficient and flexible communications, wireless mobility, IP networking capability, Voice over IP and seamless integration with your PC through plug-and-play USB connection.
Alcatel Telephone Systems
Alcatel OmniPCX Office telephone system is a comprehensive high-quality communications solution designed especially for small and medium (SME) enterprises. It offers a wide range of functions and a high degree of flexibility in a single communications package.
The OmniPCX Office has a pre-configured server that integrates Internet, voice, and data in one single system. It provides a complete set of services in the simplest way possible. It is a modular and scalable solution that can be tailored to fit business needs, organisation needs as well as IT needs. To ensure the phone is suitable for the whole SME market the system has up to 236 extensions available and can be easily mounted in a 19” data cabinet. For additional flexibility, most third-party branded headsets, corded and cordless handsets are compatible with the system.
- From 2 to 250 Extension, PBX
- ISDN & Analogue Trunks
- LAN Port
- Remote Access Server
- Voice Mail
- Computer Telephony Integration (CTI)
- Operator Positions
- Personal Auto Attendant
Avaya Telephone Systems
Avaya delivers intelligent communications solutions that help companies transform their businesses to achieve marketplace advantage. Avaya has a specific focus on the Small and Medium Business sector and utilising its flagship SMB portfolio to deliver true business benefit for all types of organisations.
- Avaya Small Office Edition. Ideal for up to 28 users, it provides a PABX with auto attendant and voicemail, broadband access, Wireless Access Point and VPN tunnelling for linking sites together via broadband. Voice compression is included as standard to support IP extensions or provide IP trunks back to a head office.
- Avaya IP500. Standard edition up to 32 users. System unit with 4 blank module slots, 2 LAN ports, 8 Expansion Ports, MOH port, Relay Port, slots for embedded voicemail card and smart card feature key. Includes 4 blanking plates
- Avaya IP412. Ideal for up to 360 users. Combines high-end voice and data applications normally reserved for large enterprises. Its user-friendly tools allow the smallest of businesses to deliver cutting edge customer service and more cost effective working.
IP Telephony Solutions
- IPDirectConnect is one of the first true IP transit services on the market, connecting your offices directly into the Modern network using an IP backbone enabling you to have full PSTN connectivity. More cost effective than ISDN, we simply connect your site and our network according to the level of bandwidth needed.
- Converter delivers cost effective, reliable and secure IP Telephony to legacy PBXs, acting as an IP Gateway whilst providing back-up cover over the PSTN using any remaining ISDN connections.
Mobile Phones
Selecting mobile phone hardware has become relatively easy, but the underlying tariffs and evolving technology platforms are far more complex. Making the right choice is tricky but this is where we can help. We offer straightforward tariffs that are easy to understand and represent some of the best value available, including:
- Free calls to 01, 02 and 03 numbers — NOT included in monthly inclusive minutes
- International call saver — now as standard
- Voicemail calls free of charge — unavailable until now
- Inclusive calls to group mobiles, company landlines and DDI ranges
And switching to Modern Communications is quick and easy. After reviewing your needs, a simple, seamless transfer process delivers our enhanced customer service, line management and billing facilities. In many cases, your network operator will remain unchanged.
We will:
- Retain your existing mobile numbers
- Project-manage all transfers
- Provide call management, online billing and superior customer support
- Detail all your telephony on one unified bill
Leased Lines
For businesses that require high guaranteed bandwidth, uncontended access with very high upload and download speeds, Modern Communications can offer leased broadband lines. For organisations that rely on the internet to conduct their business, these secure, reliable, multiple-user connections provide powerful internet access around the clock.
Business Strength Broadband
With 24MB download and 1.3MB upload speeds, Modern’s always-on, high speed internet connectivity comes with unlimited access and 50GB download usage. It’s mostly uncontended and includes five static IP addresses. In addition, when used in conjunction with our VoIP packages, calls are sent over our resilient network rather than the internet, improving call quality, security and reliability.
We can offer:
- Unlimited internet access
- 24MB download and 1.3MB upload
- 5 static IP addresses
- SMTP access for any domain name
- No proxy servers
- Multiple POPs
- Extensive peering
- Voice calls never leave our network
- Real time email retrieval
- Dedicated support team with optional enhanced service package
BlackBerry ®
BlackBerry ® Internet Service (BIS)
The easiest, most affordable way for businesses to incorporate BlackBerry ® technology, allowing emails to be received directly to your device.
- Access up to 10 work and personal email accounts, plus an optional, new BlackBerry email address that comes with your smartphone
- Browse websites and instant messages on your smartphone just as you would on your desktop browser
- Stay organised with access to your calendar, address book, task and memo pad information and easily import the contacts from your existing desktop organiser software to your smartphone – no need to re-enter information
BlackBerry ® Enterprise Server (BES)
The smart choice for organisations with up to 15 smartphone users. Access business communications and information including:
- Corporate data
- Instant messaging
- Phone
- Internet access
- Text messaging (SMS and MMS)
- Organiser
Billing Consultancy
Telecommunications bills can sometimes be a minefield of rates, tariffs and records, and if you use more than one provider for your services, this is multiplied! Add into the equation trying to talk to someone regarding any errors in your bills and that’s when the real problems can occur.
We have implemented billing systems that provide our clients with a single, easy-to-understand, bespoke and consolidated bill for all services to help easily monitor and control your spend. We provide the functionality to view bills online and have a dedicated billing team to deal with any enquiries and can also enable you to monitor all calls made from individual extensions within your organisation and the costs each DDI incurs.
Office Relocation
One of the biggest headaches when moving premises is changing phone numbers. A well established number that is known to customers and suppliers is a lifeline for many businesses and its loss can be acutely felt. Even if re-direction messages or call forwarding are used, these are only useful as short-term solutions.
BT and other suppliers may not be able guarantee that you can retain your number if you move, but Modern Communications is delighted to say that in response to the often-asked plea of “Why can’t we keep our phone number?”, we can reply “You can!”
Modern Communications can ensure you keep your current business number whether you’re moving across boroughs in London or even across the country.
If your business is relocating and you think that costly re-directing of telephone calls from your old to your new number is the only way to ensure you don’t lose any calls to your new location, think again. You can keep your old number wherever you move to, and it’s more cost-effective than re-directing too.
- Keep your number even if you move premises — no need to cancel your existing number
- Eliminate stationery re-printing costs upon moving
- More cost-effective than re-directing
If your organisation is on the move, talk to us about how you can keep your telephone number — wherever you’re going!
Text Messaging
Mobile phones are the perfect medium for sending instant information to a large audience in an easy, cost-effective and convenient way.
Modern Communications now provides the functionality to send SMS/Text messages directly from a PC to mobile phones, allowing users to broadcast information updates, news or even opinions polls that will be instantly received by individuals or large groups. Recipients can then respond to broadcasts with email replies, directly to an inbox.
This service enables users to:
- Send and receive text messages from a PC via a user-friendly web interface
- Receive instant email responses to messages to an inbox
- Create personal address books, templates and groups
- Schedule messages for future delivery
- Monitor all message delivery and responses
Visit www.modcommstext.com to get started (Registered users only).
Internet Connectivity/Broadband
Modern Communications can help you achieve and expand your potential on the Internet by providing comprehensive facilities-based IP solutions, enabling you and your business to benefit from a full range of Internet Access Services. Broadband is evolving rapidly and new technologies are delivering higher downstream speeds. Synchronous DSL services are taking applications like videoconferencing to new levels.
Whether you require Internet access for basic LAN/WAN applications or an internet presence for marketing and e-commerce we can offer you a comprehensive and affordable package that reflects your business goals and grows with your needs.
Modern Communications has a wide portfolio of products that are available to suit your individual access needs which can support all your communications. We can bring your business affordable, high-speed broadband internet access that reflects the latest technology, network capacity and tariff reductions.
We can offer:
- Quality business-class networks and bandwidth capacity
- ADSL/SDSL/Leased line packages
- Competitive, flat-rate pricing with no data usage limits or caps
- USB Modem/Ethernet router and secure wireless/Ethernet router hardware
- Virus/ SPAM protection
- Web and email hosting
- Unified online billing
Voice Services: Priority is given to Voice packets across our network & ‘peering’ directly routes to a UK PSTN, which means your calls never leave the network and latency and jitter are reduced. Poor quality VoIP services use the public internet.
- Communications Concierge – a one call, personally guaranteed resolution to any issue or problem. Our performance is backed by a comprehensive Service Level Agreement
Mobile and Blackberry
Mobile communications can account for as much as of 70% of total communications expenditure. Selecting the appropriate tariffs and evolving technology platforms can be complex but Modern Communications can help.
We offer:
- Entirely independent access to all major mobile network operators
- All your telephony on one, easy to understand, unified, detailed online bill
- Tariff and equipment selection/recommendations such as handsets, Bluetooth and in-car communications equipment
- Expert advice and support on all technologies and device classes, including 3G, mobile assistant/mobile email, GPRS data, satellite and video phones
- Mobile data including BlackBerry & reg; and USB modem devices
- Dedicated Communications Concierge – a one call, personally guaranteed resolution to any issue or problem. Our performance is backed by a Service Level Agreement
Switching your mobile provision to Modcomms is quick, easy and seamless – you can even retain your existing mobile numbers. Our trained communications consultants efficiently manage the whole process on your behalf.
Mobile Broadband
With download speeds of up to 7.2Mbps, Modern’s USB Modem Stick is the most convenient plug-and-go device available
- Exclusive design – small, slim and lightweight
- 14 times faster download speed than standard 3G
- Instant wireless access – simply plug in to ANY laptop, including Apple Mac
- 4 times faster than ANY other network – more mobile broadband customers than all other operators combined
- Low, fixed monthly rate with UNLIMITED USE
We also supply 3G broadband data cards that provide wireless connection from anywhere with network coverage. GPRS connection operates outside 3G range to ensure you are always connected wherever you are.
BlackBerry®
BlackBerry® Internet Service (BIS) is the easiest, most affordable way for businesses to incorporate BlackBerry technology, allowing emails to be received directly to your device.
- Access up to 10 work and personal email accounts, plus an optional new BlackBerry email address that comes with your smartphone
- Browse websites and instant messages on your smartphone just as you would on your desktop browser
- Stay organised with access to your calendar, address book, task and memo pad information and easily import the contacts from your existing desktop organiser software to your smartphone — no need to re-enter information.
BlackBerry® Enterprise Server (BES) is the smart choice for the larger organisation. Access business communications and information including: - Corporate data
- Instant messaging
- Phone
- Internet access
- Text messaging (SMS and MMS)
- Organiser
Pricing is subject to terms and conditions
Inbound Call Routing
Designed specifically to work on Non-Geographic numbers we also we can provide re-routing solutions whereby NGNs are diverted in a number of ways according to pre-determined criteria, such as call handling capacity, geographic location, unanswered calls or out-of-hours response. We can also provide call analysis tools that allow you to monitor and control all call routing online.
- Call Queuing – Queue unlimited calls for busy environments where lost calls mean lost opportunities – never miss that important call. Recordable message slots can enhance your customer’s experience or be used to advertise special offers.
- Auto Attendant – Route calls according to choices offered to callers, “Please press 1 for Sales, press 2 for Accounts” etc
- Call Recording – User-friendly and sophisticated network-based recording with easy search facilities to locate a call by originating number or time received
- Call Ratio – Split of incoming calls between 10 locations at the ratio of your choice.
- Date/Day/Time Plans – Calls can be automatically delivered to separate destinations according to when they are received.
Inbound call routing facilities are network-hosted, meaning they require no work to be undertaken at your premises and provide substantial savings over purchasing the hardware. They are also managed and maintained by us and will therefore incur no additional exchange lines or expensive and time consuming change/project planning.
Guide to 08XX Numbers
0800 – Free to call
0800 Numbers are free for potential customers to call from UK landlines. They are publicly recognised as ‘free phone numbers’ and attractive to any new potential customers. Most customers would much rather deal with a company that offers a free 0800 number.
The main benefit of an 0800 number is that you’re offering your customers a free number to call you on. You will also save money with 0800 numbers as in most cases it is cheaper for a customer to call you on an 0800 number rather than you calling them on their number. You can also keep track of your advertising response rates, monitor statistics and keep track of the effectiveness of having an 0800 number.
0800 calls are automatically redirected to the number of your choice. You will not need any extra lines or equipment, you will not need to change your existing telephone number and you will be able to manage your 0800 number online. Once you have your 0800 number it is yours for life, even if your phone provider introduces new dialling codes or you move premises.
0844 – Callers charged at lo-call rate
0844 numbers provide national representation whilst generating a revenue share to your business from each call. 0844 numbers and can be dialled from all landlines and mobiles.
Your calls can be diverted to whichever landline or mobile number you choose. You can change this ‘destination’ number as often as you want at no cost. You will not need any extra lines or equipment and you will not need to change your existing telephone number. In addition, you can manage your 0844 number online.
0845 – Callers charged at lo-call rate
0845 numbers are a great way to offer your customers a UK local rate number as it is widely recognised that calls to these numbers are charged at the cost of a local call. They can allow calls to be diverted to mobiles or landlines anywhere in the world and are ideal for businesses that want to make the most of the benefits provided by marketing numbers whilst keeping costs to a minimum.
Some of the more popular uses for 0845 numbers are customer service lines, sales and payments lines, advice lines and main contact numbers. There is no need to change 0845 numbers if you move offices or location, the number simply goes with you. If in the future your phone line provider changes your phone number or adds an extra digit, this will not affect your 0845 number.
Calls are automatically redirected to the number of your choice, you will not need any extra lines or equipment and you will not need to change your existing telephone number. In addition, you can manage your 0845 number online.
0870 – Callers charged at national rate*
*In 2008, Ofcom will introduce its ruling stating that unless the caller is advised at the start of the call – the cost of dialling an 0870 number must be no more than that of an equivalent national call to a number beginning 01 or 02.
When your customer phones your 0870 number the call is automatically and instantly redirected to whichever phone number you request. You can change this ‘destination’ number as often as you want at no cost. This is great if you decide to move offices or simply want the calls redirected to another phone for a short period – whatever you do your 0870 number stays the same.
0870 numbers can also point to your mobile number if you wish but you need to be aware that you will pay the mobile tariff for each incoming call since two calls are now being made – the caller pays the standard rate for calling the 0870 number and you will pay the rate for calling your mobile number.
You can keep the numbers for as long as you want to use them and they will be registered in your name.
You can have as many 0870 marketing numbers as you require and you don’t have to be a small or large company to own them. If you are an individual or a sole trader you can still use 0870 numbers which saves you giving out your home phone number.
If your organisation receives a considerable amount of calls from other countries, an 0870 number is most suitable as they are accessible internationally by adding the UK national prefix (+44) to the number. Rates will vary depending on which country the call is received from.
0871 – Callers charged at a fixed rate
0871 numbers work in the same way as 0870 numbers, but with caller rates fixed to provide a revenue share from each call. Usually, the greater the amount of incoming calls, the higher the rate of revenue share from each call. 0871 numbers are therefore especially beneficial to organisations that operate and receive calls 24 hours a day, such as advice, help and technical support lines.
Non-Geographic Number Services
We can help your business manage its incoming calls whilst generating revenue for you from inbound caller traffic. Our NGN rates provide savings on call charges from NGN numbers. We can advise you on the best number to maximise these savings and how to generate revenue from the calls you receive, either per minute or per call.
The benefits of Non Geographic Numbers include:
- Build national recognition amongst your customer base
- Generate revenue from each call
- Customers are more likely to call you because there is little or no cost them
- An NGN service can protect your brand reputation. Incoming calls can be easily routed so customers aren’t left stranded, confused or demotivated after making the effort to call
- Redirect your national number to alternative landline or mobile numbers, according to the day or time
- Measuring and analysing diverted calls are diverted NGN service can improve the effectiveness of your promotional activity
- Transferable numbers can be easily moved to any other destination on request
- In the event of a disaster recovery situation, your calls will be re-routed to an alternative location if, and when, the unexpected should strike
Telephone Systems
Having a reliable, responsive telephone system is paramount to the day to day running of your business. Modern Communications specialises in supplying, installing and maintaining a wide range of telephone/communication systems for all types of businesses. As well as installing phone systems, we can offer you line management so you never have to worry about your phone systems again. We shall ensure you have the most efficient, reliable and cost effective phone systems that suit your individual business needs.
Our phones can be operated standalone or as part of a much larger system which might include mobile or internet communications. We can help you with any aspect of communications, whatever the size of your business. Having the latest communications technology can even improve your business productivity. Modern Communications can advise you on systems and that will reduce your costs, improve your customer service and help you achieve faster and more effective business communications.
Managed IT Services
Modern Communications offers a complete range of Managed IT Services. We can compliment your existing IT team or be your personal outsourced IT department. We provide a full range of services spanning both new and existing IT solutions, with hardware, software and IT support provided by our team of specialised professionals.
Using state-of-the-art software, your systems are monitored and managed remotely from Modern’s operations centre over the Internet. If there’s a hardware problem, technicians can attend within hours.
Automated alerts and trouble shooting tools ensure any IT problems don’t become business problems. Services are packed and priced affordably, within a simple monthly fee, and underpinned by agreed service levels.
With a fully managed service tailored to your own requirements and delivered by experienced Modern technicians, you will:
- Spend better – lower your IT management and recruitment costs.
- Plan Better – spend time planning for best performance, not fire fighting poor performance.
- Sleep Better – knowing your IT systems won’t give you any unpleasant surprises.
Call 0800 088 4004 to arrange your Modern Managed IT Service
IP Telephony/VoIP
Modern Communications can open up the world of IP telephony to any network-connected business.
VoIP services send your voice as a digital signal that travels over the Internet. Typically you will need the necessary infrastructure of a broadband (high speed Internet) connection. This can be through either a cable modem, or high speed services such as DSL or a local area network. Phones plug directly into your broadband connection and operate like a traditional telephone, although you can use a computer and a headset.
We offer:
- Analysis to determine IP telephony savings and suitability, reviewing your calls costs and auditing your infrastructure
- VoIP hardware from the market leaders
- Installation and testing
- Advanced VoIP call handling
- Detailed monitoring and reporting capabilities
- Unified online billing
- Communications concierge – a one call, personally guaranteed resolution to any issue or problem. Our performance is backed by a Service Level Agreement.
IP Telephony Solutions
*SIP TRUNKS is one of the first true IP transit services on the market, connecting your offices directly into the Modern network using an IP backbone, providing full PSTN connectivity. This is more cost effective than ISDN, as we simply connect your site and our network according to the level of bandwidth needed and when and where we need to connect to.
- A converter delivers cost effective, reliable and secure IP Telephony to legacy PBXs, acting as an IP Gateway whilst providing back-up cover over the PSTN using any remaining ISDN connections.
Hosted Solutions
Hosted Telephony removes the need for businesses to purchase and maintain their own systems whilst still providing all the benefits of VoIP. Fully managed hosted services are maintained by the provider, eliminating engineering costs and outlay for new hardware.
*SoHo IPT is a hosted solution providing a full range of telephony features over any existing broadband connection using existing analogue phones. FeaturePlus is suitable for small business users, typically 1-4 lines per office. Calls are routed over your broadband connection through the Modern Communications network, so you will benefit from lower calling costs. Combine this with FREE site-to-site calls and you will see a reduction in your telephone bills and yet improved functionality with your service.
*SME IPT is a hosted telephony system designed for multi-site small businesses with up to 100 staff, offering powerful features to reduce your total costs and improve the productivity and image of your business.
SME IPT provides SME & corporate-sized businesses a real alternative to traditional hardware-based telephone systems. This hosted voice service allows you to take advantage of the voice features you use within your business today but also intelligent features that can only be delivered from a hosted environment.
Line Management
Modern Communications can help you with managing your existing phone lines. We know that if you are dealing with BT, its vast wealth of products, services and engineering support can mean it is sometimes difficult and time-consuming to communicate with them. This is where we can help – by appointing Modern Communications as your BT Account Manager, we manage the account on your behalf. You receive:
- Entirely independent consultancy
- Full, consolidated management of all your BT accounts & services, co-ordinating all BT orders and engineering requirements
- Access to high quality call carrier services to reduce costs
- One, unified bill detailing all your telephony usage
- Dedicated Account Manager – a one call, personally guaranteed resolution to any issue or problem. Our performance is backed by a Service Level Agreement.
Switching your service to Modern Communications sounds like a complicated process but it isn’t! The transfer process is fast, simple and seamless and gives you the immediate, substantial savings on call charges and line rentals compared with BT standard rates.
Consolidated Billing
Telecommunications bills can sometimes be a minefield of rates, tariffs and records, and if you use more than one provider for your services, this is multiplied! Add into the equation trying to talk to someone regarding any errors in your bills and that’s when the real problems can occur.
We have implemented billing systems that provide our clients with a single, easy-to-understand, bespoke and consolidated bill for all services to help easily monitor and control your spend. We provide the functionality to view bills online and have a dedicated billing team to deal with any enquiries.
Direct Dialling-in (DDI) Billing
Modern can provide you with the functionality to monitor all calls made from individual extensions within your organisation and the costs each DDI incurs.
Fixed Telephony
Modern Communications can provide significant call and line savings, combined with outstanding customer service and call reliability. We are a completely independent service provider, offering a wide choice of leading Tier 1 carriers which means we can deliver the most competitive tariffs.
With Modern Communications you benefit from:
- Retaining your existing phone numbers
- Increased savings on your line rentals and calls
- No special access codes to dial
- No new equipment to install
- Your lines stay maintained by BT or your chosen supplier
- Unrivalled call management system, online billing and customer support
- Our trained communications consultants efficiently manage the whole process on your behalf
- All communications costs on one, consolidated and easy-to-understand bill
Modern Communications understands that every company’s requirements are different. Our flexibility means we can tailor the best call routing method to your specific needs.
Calls will be routed via top quality networks for first class voice and data connections. We never use compressed lines or under-resourced networks, assuring of the highest level of network quality and optimum call reliability.
Public Switched Telephone Network (PSTN)/Multiline
We can reduce your connection, line rental and call charges, combined with a one-call helpdesk for all telephony issues. This means that our clients receive the same functionality that BT provides, but with savings and enhanced service.
ISDN2
Ideal for small organisations, we offer substantial connection savings by combining these charges with conversion from PSTN costs. Monthly rental charges and line rates are reduced, with new orders receiving Calling Line Identity Presentation (CLIP) that allows you to see who’s calling you, as standard.
ISDN30e
For larger organisations, we can offer dramatic savings on channel connections, with the more channels added, the more your business can save. Monthly rental charges and line rates are reduced, with new orders receiving Calling Line Identity Presentation (CLIP), that allows you to see who’s calling you, as standard.
Select Services
Whether analogue or digital, we can provide savings on the select service charges your telecoms system may incorporate. If you utilise call barring, forwarding and identity services, the monthly charges can mount up. We provide reduced charges on many of these functions, making a significant saving on your final monthly bill.
Maintenance
Together with our one call, personally guaranteed resolution to any issue or problem, we operate three levels of care package to ensure any faults result in the least possible downtime to give you total piece of mind.
Level I: Standard Care (by default)
Operates during working hours (0800- 1700 hrs Monday to Friday, excluding Bank and Public Holidays). Modern aims to respond to any fault report received before 1700 hrs on a working day by the end of the next working day. Work will be carried out only during working hours.
Level 2: Prompt Care
Operates during the period 0800 – 1700 hrs Monday to Saturday, excluding Bank and Public Holidays. Modern will respond within 4 working hours of receipt of a fault report. If the fault is not cleared during this period, Modern will advise the client of the progress being made to clear the fault via the contact.
Level 3: Total Care
Operates 24 hours a day, 7 days a week including Bank and Public Holidays. Modern will respond within 4 hours of receipt of a fault report but this does not apply to faults which do not immediately affect the use of equipment by the client. If the fault is not cleared during this period, Modern will advise the client of progress being made to clear the fault via the contact.