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Maintenance
Together with our one call, personally guaranteed resolution to any issue or problem, we operate three levels of care package to ensure any faults result in the least possible downtime to give you total piece of mind.
- Level 1: Standard Care operates during working hours (0800-1700 hrs Monday to Friday, excluding Bank and Public Holidays). Modern aims to respond to any fault report received before 1700 hrs on a working day by the end of the next working day. Work will be carried out only during working hours.
- Level 2: Prompt Care operates during the period 0800-1700 hrs Monday to Saturday, excluding bank and public holidays. Modern will respond within 4 working hours of receipt of a fault report. If the fault is not cleared during this period, Modern will advise the client of the progress being made to clear the fault via the contact.
- Level 3: Total Care operates 24 hours a day, 7 days a week including bank and public holidays. Modern will respond within 4 hours of receipt of a fault report but this does not apply to faults which do not immediately affect the use of equipment by the client. If the fault is not cleared during this period, Modern will advise the client of progress being made to clear the fault via the contact.