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Fixed Telephony
Modern Communications can provide significant call and line savings, combined with outstanding customer service and call reliability. We are a completely independent service provider, offering a wide choice of leading Tier 1 carriers which means we can deliver the most competitive tariffs.
With Modern Communications you benefit from:
- Retaining your existing phone numbers
- Increased savings on your line rentals and calls
- No special access codes to dial
- No new equipment to install
- Your lines stay maintained by BT or your chosen supplier
- Unrivalled call management system, online billing and customer support
- Our trained communications consultants efficiently manage the whole process on your behalf
- All communications costs on one, consolidated and easy-to-understand bill
Modern Communications understands that every company’s requirements are different. Our flexibility means we can tailor the best call routing method to your specific needs.
Calls will be routed via top quality networks for first class voice and data connections. We never use compressed lines or under-resourced networks, assuring of the highest level of network quality and optimum call reliability.
Public Switched Telephone Network (PSTN)/Multiline
We can reduce your connection, line rental and call charges, combined with a one-call helpdesk for all telephony issues. This means that our clients receive the same functionality that BT provides, but with savings and enhanced service.
ISDN2
Ideal for small organisations, we offer substantial connection savings by combining these charges with conversion from PSTN costs. Monthly rental charges and line rates are reduced, with new orders receiving Calling Line Identity Presentation (CLIP) that allows you to see who’s calling you, as standard.
ISDN30e
For larger organisations, we can offer dramatic savings on channel connections, with the more channels added, the more your business can save. Monthly rental charges and line rates are reduced, with new orders receiving Calling Line Identity Presentation (CLIP), that allows you to see who’s calling you, as standard.
Select Services
Whether analogue or digital, we can provide savings on the select service charges your telecoms system may incorporate. If you utilise call barring, forwarding and identity services, the monthly charges can mount up. We provide reduced charges on many of these functions, making a significant saving on your final monthly bill.
Maintenance
Together with our one call, personally guaranteed resolution to any issue or problem, we operate three levels of care package to ensure any faults result in the least possible downtime to give you total piece of mind.
Level I: Standard Care (by default)
Operates during working hours (0800- 1700 hrs Monday to Friday, excluding Bank and Public Holidays). Modern aims to respond to any fault report received before 1700 hrs on a working day by the end of the next working day. Work will be carried out only during working hours.
Level 2: Prompt Care
Operates during the period 0800 – 1700 hrs Monday to Saturday, excluding Bank and Public Holidays. Modern will respond within 4 working hours of receipt of a fault report. If the fault is not cleared during this period, Modern will advise the client of the progress being made to clear the fault via the contact.
Level 3: Total Care
Operates 24 hours a day, 7 days a week including Bank and Public Holidays. Modern will respond within 4 hours of receipt of a fault report but this does not apply to faults which do not immediately affect the use of equipment by the client. If the fault is not cleared during this period, Modern will advise the client of progress being made to clear the fault via the contact.