Technologies & Services: Voice
Each week, thousands of UK business are approached by alternative voice telephony carriers. Some you’ll have heard of; many (worryingly) you won’t.
Every sales pitch claims dramatic call cost savings. There’s rarely a mention of call quality, network reliability, service or support. Clipped, choppy, indistinct audio? Dropped lines? Both are classic symptoms of excessive compression or poorly resourced networks.
Our approach to carrier services is different. Significant cost-saving is important; but so, equally, is guaranteed service performance.
Voice with Modern.
The concept behind Modern Voice is simple: your company benefits from significant savings coupled with outstanding service and call reliability.
We offer:
- Entirely independent access to only the highest qualitynetwork carriers
- Expert assessment to determine usage patterns
- A tailored carrier package to maximise call routing savings
- Compression-free lines for superior voice quality
- Unified online billing
- Communications concierge – a one call, personally guaranteed resolution to any issue or problem. Our performance is backed by a Service Level Agreement.
What’s involved?
Modern Communications automatically routes calls on your behalf: no equipment is needed and there’s no prefix to dial or programme. Service transfer is seamless and your lines remain managed by BT. We will:
- Provide seamless routing
- Project-manage all transfers
- Provide call management, online billing and superior customer support
- Use our global carrier portfolio to deliver best call cost value
- Detail all your telephony on one unified bill